Hotel regulations

Hotel USTKA – operating on the market under the name ABM TOURISTIC Spółka z ograniczoną odpowiedzialnością, Wczasowa 25, 76-270 Ustka, NIP 7561975323, REGON 161535294, KRS 0000464677 – provides the following services:
• hotel services, i.e. short-term accommodation based on the hotel price list (overnight stay with breakfast; for stays over 5 nights – meals are free of charge; for stays over 10 nights – meals and treatments are free of charge);
• organization of 14-day rehabilitation stays based on the Act on Social Rehabilitation and the rehabilitation stay price list – with two treatments per day (on working days);
• organization of therapeutic stays with treatments (for guests without a disability certificate or for stays shorter than 14 days);
• organization of family holiday stays based on the price list of 7-day holiday packages beginning and ending on Saturdays;
• organization of family winter holidays with a special children's program based on the winter holiday price list.

I. General Provisions

These Regulations define the subject and scope of services, responsibilities, and conditions of stay at Hotel Ustka and constitute an integral part of the contract concluded by signing the registration card, as well as by making a reservation and paying a deposit or the full amount for the stay. By performing these actions, the Guest confirms that they have read and accept these Regulations.

The Regulations are available for inspection at the reception desk and on the website www.hotel-ustka.eu

Children and adolescents under 18 may stay at the hotel only under the supervision of adults.

The reception desk serves as the guardian, advisor, and information point for all matters related to the stay.

Hotel rooms are rented on a daily basis, and rehabilitation stays last according to the rehabilitation stay schedule. Rehabilitation stays last 14 days.

The Hotel may refuse to accept a guest who violated hotel regulations during a previous stay.

The Hotel’s liability for loss or damage to valuables, money, securities, or items of scientific or artistic value is limited unless such items were deposited at the reception desk.

Guests and persons using hotel services must not disturb the peaceful stay of other guests. The Hotel may refuse to continue providing services to persons who violate this rule.

Each time the guest leaves the room, they should check that the door is locked and leave the key at the reception. The reception issues the key based on the registration record.

The guest is financially liable for any damage or loss of hotel property caused by them or by persons visiting them.

Personal items left by the guest in the room will be sent back at the guest’s expense to the address provided. If no instructions are received, the Hotel will store the items for 3 months.

Requests for an invoice must be made before payment is completed.

II. Reservation, Payment, and Cancellation Policy

Payments can be made in cash or by card, except for the local tourist tax, which is collected only in cash. The amount of the tax is set annually by the Ustka City Council.

To make a reservation, it is necessary to reserve the room (or place on the stay) by phone or in writing and pay a deposit of the agreed amount.

Reservation cancellation and refund of deposit:

a) at least 90 days before arrival – the deposit is refunded minus a handling fee of 80 PLN per person;
b) 90–60 days before arrival – 70% of the deposit is refunded;
c) 60–40 days before arrival – 50% of the deposit is refunded;
d) 40–14 days before arrival – no refund;
e) cancellation less than 14 days before arrival requires payment of 100% of the total amount as for the completed stay;
f) handling fees listed in point (a) apply to domestic transfers; foreign transfers may incur additional bank charges;
g) the above rules do not apply when the deposit has been transferred to a new date with Hotel approval;
h) transferring the deposit is possible only once and only for justified reasons, with the approval of Hotel management;
i) the guest must contact reception within 30 days from receiving approval to set a new date;
j) the new date must fall within 12 calendar months from the approval date;
k) failure to contact reception results in the deposit being forfeited as compensation for the unsold room.

Guests must settle payment for the stay no later than by the 2nd day after arrival. Later payment disqualifies them from loyalty programs.

Shortening the stay is considered a late cancellation and requires payment for the entire declared stay.

In the case of shortening the stay, the Hotel does not refund any charges.

Shortening the stay does not release the guest from paying for the entire reserved period.

Payment for the rehabilitation stay must be made on the arrival day or the next day. If paid by bank transfer, funds must be present in the account at the time of check-in; otherwise, payment must be made in cash or by card on site.

III. Check-In Rules

The hotel day lasts from 16:00 to 10:00 the next day.

The room cannot be occupied by more people than declared in the reservation.

Visitors may stay in the room until 21:00.

If the guest does not specify the duration of stay, the room is assumed to be rented for one night.

The guest may not transfer the room to other persons, even if the rental period has not expired.

IV. Order Regulations

The guest bears full financial responsibility for any damage to hotel property caused by them, persons under their care, or visitors.

The guest must cover the cost of a lost room key according to the price list.

Items left by guests will be sent at the guest’s expense; if no address is provided or items are not collected within 7 days, they will be handled according to lost-and-found regulations.

The Hotel is not responsible for valuables or money left in rooms.

The Hotel reserves the right to terminate the stay if the guest behaves aggressively or disruptively, affecting therapy or rest of others.

Quiet hours are from 22:00 to 06:00.

Smoking is prohibited in the Hotel, including rooms and balconies. A violation results in a 240 PLN charge.

Guests may file complaints regarding service quality.

Complaints should be submitted immediately after noticing issues.

Due to fire safety, the use of personal heating devices, irons, mushroom dryers, electric heaters, etc., is prohibited. Violation results in a 200 PLN fine.

Except for minor rearrangements, guests may not modify room furnishings.

Rooms rented under hotel pricing are cleaned daily or on request; towels and linens are changed every three days or daily on request.

During rehabilitation stays, rooms are cleaned three times a week; towels are replaced once during a 2-week stay; shorter stays do not include towel replacement. Extra changes available at additional cost.

The Hotel must ensure:
• conditions for peaceful and comfortable rest;
• guest safety, including privacy protection;
• professional and courteous service;
• room cleaning and necessary repairs during the guest’s absence, or in their presence upon request.

V. Rules for Rehabilitation and Health Stays

Rehabilitation stays are organized for persons with disability certificates; health stays are for others or for stays shorter than 14 days.

Treatments are provided only on working days.

Stays begin on Saturday at 16:00 and end on Saturday at 10:00. Extension is possible for an additional fee.

Requests for extension must be made by 18:00 the day before departure; approval depends on availability.

Arrival on a different day may result in loss of some treatments.

Persons requiring constant care must be accompanied by a caregiver.

Medical qualification examinations take place on Saturday or Sunday; guests must bring medical documentation.

In emergencies, the caregiver must notify reception; emergency medical services provide urgent care.

Treatments take place Monday–Friday; guests must arrive at the scheduled time with their own towel.

During the stay, the caregiver supervises the patient.
11–12. The caregiver must inform the therapist of the patient’s health and respond to calls during treatments.

Nursing care is provided, but medications are not.

Unused services cannot be refunded or exchanged.

VI. Kitchen and Meal Service

Meals are served at designated times; breakfast and dinner are buffet-style.

Breakfast: 8:00–10:30, lunch: 13:00–14:30, dinner: 18:00–19:30.

Dietary needs must be reported at least 3 days before arrival.

Light diets and diabetic diets prescribed by a doctor are free of charge.

Weight-loss diets or individualized/elimination diets are charged additionally.

All meal-related inquiries must be directed to the reception.

Removing food, dishes, or cutlery from the restaurant is strictly prohibited.

Taking food outside will be charged accordingly.

For stays longer than 5 days, meals are free; waiving meals does not reduce the stay price.

VII. Use of Playground, Playroom, and Children's Activities

Creative and animation activities for children are held only during summer holidays and winter break.

Children may use the playroom and playground only under adult supervision.

Parents/guardians bear full responsibility for their child’s safety; animators provide activities but not childcare.

Parents/guardians are responsible for any damage caused by their children.

The playroom is free; outdoor shoes must be left outside.

The playroom must be kept tidy after use.

Parents/guardians must supervise children at all times.

Children’s entertainment is free.

Activities may be indoors or outdoors depending on weather.

The animator may refuse participation to a child who does not follow instructions.

Parents must inform the animator of any illnesses or allergies.

Animators are not responsible for children who leave the activity area.

Activities may be canceled for reasons beyond the Hotel’s control.

Participation implies acceptance of these rules.

VIII. Vehicle Parking Rules

Parking is paid.

Vehicles must be parked only in designated areas.

The parking lot is monitored but not guarded.

The Hotel is not liable for vehicles or items left inside them.

Non-hotel guests pay an additional 80 PLN per day regardless of parking duration.

IX. Pet Policy

Hotel Ustka accepts guests with pets (domestic animals) for an additional fee and security deposit. Pets must be reported during reservation.

Pets are allowed only in designated rooms.

Only domestic (non-aggressive) dogs and cats are permitted.

Guests must report bringing a pet at the time of reservation.

Pets must be kept so as not to endanger guests or staff.

Pets must not disturb other guests.

A pet fee and deposit must be paid according to the price list.

The deposit is refunded if the room is left clean.

Before checkout, reception must be informed; if bedding, towels, blankets, or carpet are dirty (fur/mud), the deposit is forfeited; damage will be charged additionally.

A valid vaccination booklet must be provided.

Owners must provide bedding materials for the pet.

Pet stay costs are listed in the annual price list.

Pets should remain in the owner’s room.

Dogs must be leashed and muzzled when outside the room.

Pets are not allowed in the restaurant or café.

Dog owners must clean up after their pets.

Cat owners must provide a litter box and dispose of waste in designated containers.

Pets disturbing other guests may not be left alone in the room for more than 20 minutes.

Damage caused by pets will be assessed and charged to the owner.

Failure to report a pet results in a 300 PLN fine.

Each violation of the pet rules results in an 80 PLN penalty.

X. Additional Services

The following services are available free of charge:
• wake-up call at a designated time;
• use of hotel safes for storing valuables.

XI. GDPR

The data controller is ABM Touristic Sp. z o.o. Personal data is used only for the purpose of providing accommodation or other hotel services, and — with written consent — for marketing purposes. A detailed GDPR policy is available here (link).

XII. Final Provisions

Guests agree to comply with these Regulations, health and safety rules, fire safety rules, and instructions from Hotel management and staff.

Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR).

In the event of a violation of the Regulations, the Hotel may refuse further service. The guest must immediately comply with the Hotel’s request, settle outstanding payments, and pay for any damage.

These Regulations come into force on 01.01.2022.

Ustka, 01.01.2022

Protection of Minors
The Facility applies standards for the protection of minors as required by the Act of 28 July 2023 amending the Family and Guardianship Code (Journal of Laws 2023, item 1606). At check-in, please present the child’s identity document or another document confirming that the adult has the right to care for the child on the premises (e.g. notarized parental authorization or court order).

The standards for the protection of minors are available at reception.