I. Online Reservation Process
Reservations made through the online booking system proceed as follows:
The Client is given the opportunity to select available Packages and standard accommodation options displayed in the reservation panel.
After reviewing the contents and price of the selected Package, the Client may choose the desired room dates and any additional options or stay packages.
After selecting the Offer, the Client proceeds to the next step – a form in which they enter their personal information and any notes regarding the reservation.
After completing the form, the Client may make a deposit payment using one of the following methods:
credit card (Visa, Mastercard, Eurocard, JCB, Diners Club, Polcard)
(Credit card and electronic bank transfer transactions are processed via the Przelewy24 Settlement Center.)
The operator of payment cards is Pay Pro SA Agent Rozliczeniowy, ul. Pastelowa 8, 60-198 Poznań, registered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS 0000347935, NIP 7792369887, REGON 301345068.
If one of the first two options is selected, the Client is redirected to a page allowing deposit payment through the Przelewy24 Payment System. Data authorization occurs via an encrypted 128-bit protocol. Once the payment is accepted by the Przelewy24 System, the Client automatically receives an email confirming the payment and the reservation. The email will include: client data, hotel name, offer description, total stay price, deposit paid, and the remaining amount payable at the hotel.
The remaining balance must be paid at the Hotel. The email confirming the reservation must be presented at reception as proof of the deposit payment and for settlement of the remaining amount.
If the Client selects the third option (pay by bank transfer / pay later), the Client receives an email confirming a Preliminary Reservation, which will be confirmed after the deposit is paid. The deposit may be paid by standard bank transfer or online.
The reservation remains preliminary for 48 hours from the moment it is made and may be cancelled if the deposit is not received within this period.
After the deposit is paid, the Client will receive a reservation confirmation email, which must be presented at the hotel reception for full settlement.
Ia. Reservations On Request
If no room is available online, a room On Request may be offered to the Client. After completing the form, the Client will receive an email confirming availability (or lack thereof) and information on how to pay the deposit.
The Client may pay the deposit by credit card, electronic bank transfer, or standard bank transfer.
The reservation will be confirmed once the deposit is paid. After payment, the Client will receive a reservation confirmation email, which must be presented at the hotel reception for full settlement.
II. Fees and Reservation Cancellation
The Client pays the calculated Deposit using one of the three methods available in the system; the remaining balance is paid upon arrival at the Hotel.
Failure to pay within the specified time results in cancellation of the reservation and termination of the service contract.
The Client does not incur any fees related to the execution of the Reservation transaction.
Rules for reservation cancellation and deposit refunds:
a) at least 90 days before arrival – refund of the deposit minus a handling fee of 80 PLN per person;
b) 90–60 days before arrival – refund of 70% of the deposit;
c) 60–40 days before arrival – refund of 50% of the deposit;
d) 40–14 days before arrival – no refund;
e) cancellation less than 14 days before arrival requires payment of 100% of the total amount as for the completed service (entire holiday stay or rehabilitation stay);
f) the handling fees listed in point (a) apply to transfers within Poland; international transfers are subject to additional bank fees depending on the country and transfer cost;
g) the above rules on partial refunds do not apply when deposit transfer to a new date has been approved; in such cases, the binding date is the initial date of submitting the request for transfer or cancellation;
h) transfer of the deposit is possible only once and only in justified cases, with the approval of the hotel management;
i) to set a new stay date, the Client must contact reception within 30 days from receiving management approval;
j) the new stay date must fall within the next 12 calendar months from the date of approval of the deposit transfer;
k) failure to contact reception (as per point i) results in the deposit being forfeited as compensation for the unsold room.
Guests staying at the hotel must settle payment for the stay no later than on the 2nd day after arrival. Late payment makes it impossible to participate in loyalty programs.
Shortening the stay at Hotel Ustka is treated as late cancellation and requires payment for the entire declared stay.
In the event of shortening the stay by the guest, the hotel does not refund any payments collected.
Shortening the stay does not release the guest from the obligation to pay for the entire reserved stay.
Payment for a rehabilitation stay must be made on the day of arrival or the following day at reception. Payments are accepted in cash or by card. In the case of paying the full cost of the stay by bank transfer, the funds must be booked in the hotel account at the time of check-in; otherwise, the Guest must make payment in cash or by card at the hotel reception.
III. Complaints
Complaints may be submitted regarding:
a. Failure on the part of the Service Provider (Hotel – ABM TOURISTIC Sp. z o.o., Wczasowa 25, 76-270 Ustka, NIP 7561975323, REGON 161535294, KRS 0000464677) to commence services on the date specified in the contract;
b. Non-performance, improper performance of services, or defective billing of services.
Complaints related to electronic service provision must be submitted immediately to: hotel@hotel-ustka.eu
The complaint must include: a description of the issue forming the basis of the complaint, the date and time of the irregularity, and the contact details of the Client.
Complaints may be submitted within 30 days from the date the service was performed or should have been performed.
The Facility will make every effort to review complaints promptly, but no later than within 14 days of receiving them. If this is not possible, the Facility will notify the Client and specify the expected date for review.
Complaints lacking the required information listed in point 3 will not be reviewed.
IV. Final Provisions
The Client is responsible for correctly completing the reservation form. The Hotel is not responsible for incorrect selection of arrival or departure dates or for incorrectly filled-in data.
The electronic payment system Przelewy24.pl is responsible for the correct processing of reservation payments.
The Hotel and the company operating the online reservation service are not liable for system unavailability resulting from factors beyond their control.
V. Personal Data
When making a Reservation through the Hotel’s reservation panel, the Client agrees to have their personal data stored in the system database. These data will be used for the purpose of completing the Reservation process and for marketing purposes in accordance with the provisions of the Personal Data Protection Act of 27 April 2016.
In accordance with obligations under the General Data Protection Regulation (GDPR) of 27 April 2016 (OJ EU L 119 of 04.05.2016), the administrator of the Client’s personal data is the Hotel – ABM TOURISTIC Sp. z o.o., Wczasowa 25, 76-270 Ustka, NIP 7561975323, REGON 161535294, KRS 0000464677.
Recipients of the Client’s personal data will only be entities authorized under law, as well as entities participating in the provision of services – including the reservation system operator HotelSystems.pl: american.pl Tomasz Długopolski, ul. Szrenicka 46, 58-560 Jelenia Góra, NIP 613-102-96-97.
The Hotel and data-processing entities undertake to keep confidential all information and personal data obtained in order to provide Reservation Services.
The Client has the right to request from the administrator: access to their personal data, rectification, deletion, restriction of processing, and the right to data portability.
Providing personal data is voluntary but necessary to perform the Reservation Service.
VI. Acceptance of the Regulations
Selecting the option I have read the Regulations means that the Client understands and agrees to all included terms. Lack of acceptance of the Regulations makes it impossible to complete a Reservation.
Reservation regulations